Our goal at Trading Heroes is to create the very best software and education to help you succeed at trading.
However, if you are not satisfied with one of our products, here is our refund policy.
Trading Heroes Store Refund Policy
When you sign up for one of our courses, you gain access to all of our best information on the topic. You also get instant access to all the tools and downloadable materials.
Therefore, due to the nature of a course, we do not provide refunds on courses. All sales are final.
Asking for a refund on an online course would be like going to a college course for the entire semester, then asking for a refund.
In addition, unfortunately there are people out there who sign up for a course, download it, then ask for a refund. Then they go on to sell the course or post it somewhere for free.
If you're reading this, then that probably isn't you. But there are people out there like that.
We need to protect our customers and ourselves from this behavior. If you ever found a free illegal copy posted somewhere and you paid for your copy, you would feel cheated.
When people illegally copy our material, we lose money and cannot continue to put more money into upgrading our products and support.
Software (Indicators, EAs and Scripts)
Once a piece of software is downloaded from our site, it cannot be “returned.”
Therefore, all software without a license key is non-refundable.
Please be sure that you understand what you are purchasing and for which trading software platform before buying.
However, there are some software products that do require a license key. Those products have individual refund policies which are clearly stated on their product information pages.
What to Do if You Aren't Satisfied
If you aren't satisfied with a product, please contact us and we will work with you to get your software working, or get you the help you need in a course.
We are happy to help, but you need to do your part and ask questions.
The most valuable benefit of buying a course is getting your specific questions answered, so take advantage of that benefit.
Third Party Products
We list a few products in our store that are from third party vendors. These products have been thoroughly reviewed and meet our high standards.
These are products that are purchased on websites outside of store.tradingheroes.com.
Our Refund Policy does not apply to third party products.
Each individual vendor has their own refund policy and you are agreeing to their terms and policies when you purchase from them.
You are dealing directly with them and we are not responsible for their policies.
Still Need Help?
For all other questions use our customer contact form.